Brisbane, Australia | National Telehealth Service
reception@genderhealth.com.au
Health & Wellbeing SERVICES

Cost clarity with a 12 month package

For new clients, we have designed  4 packages to provide the best quality care, choices and up front information on cost. Estimating your total out of pocket costs can be confusing as Medicare items don't cover all appointment types and rebates depend on who you see. Everyone with a medicare card and GP referral/s will get  some amount of medicare rebate back, reducing the total out of pocket cost. Together we will plan your appointments and clarify costs based on your choices at your navigation appointment.

12 month care package

Medical Specialist & Senior Mental Health Clinician of your choice

$3,100 before rebates

Available to all folk seeking gender affirming medical treatments. Preferred pathway to enable us to better support neuro-affirming adjustments and/or to have more time to understand your social and emotional needs. Required pathway for young adolescents under 16 years old. This package includes:

A Navigation appointment where we get to know you a little, you tell us your goals, we clarify rebates and we make a plan.

Four consults with a senior mental health practitioner of your choice.

Multi-disciplinary care planning meeting

Comprehensive written report for you and your GP, and other health providers if you wish.

Expert developed hormone education (and puberty blocker if relevant) session/s and Q&A to support ongoing healthy bodies and minds if beginning new medications.

Two consultations with a medical specialist.

Regular review appointments with medical specialist for the remainder of the 12 month period if medications prescribed or with a GHA clinician to support other goals.

Written summary letter detailing medication management to you and your GP.

12 month care package

Medical Specialist Only

$3,100 before rebates

May be preferred by some adults seeking to commence gender affirming medical treatments. This package includes:

A Navigation appointment where we get to know you a little, you tell us your goals, we clarify rebates, and we make a plan.

Four consultations with a Medical Specialist.

Multi-disciplinary care planning meeting

Expert developed hormone education (and puberty blocker if relevant) session and Q&A sessions to support healthy bodies and minds if beginning new medications.

Regular Review appointments with medical specialist across the remainder of the 12 month period

Written summary letter detailing medication management to you and your GP.

Partnered care - A

~$2,100 before rebates
 

Due to changes in other health systems or moving location some folk are part way through their gender healthcare journey. This package requires partnership with a health provider who provides us with a comprehensive report and if necessary continuing care e.g. another gender clinic. We can let you know if your health provider is on the list for this package when you book. This package includes:

A Navigation appointment where we get to know you a little, you tell us your goals, we clarify rebates, and we make a plan.

Two consultations with a Medical Specialist.

Multi-disciplinary care planning meeting

Expert developed hormone education (and puberty blocker if relevant) session/s and Q&A sessions to support healthy bodies and minds if beginning new medications.

Regular Review appointments with medical specialist for the remainder of the 12 month period

Written summary letter detailing medication management to you and your GP.

Partnered care - B

~$1,600 before rebates

Some folk have a local medical specialist willing to initiate and manage their gender affirming medical treatments close to home but require an assessment of their health and wellbeing and multi disciplinary care review - all in a written report. We can do just that part with you.

A Navigation appointment where we get to know you a little, you tell us your goals, we clarify rebates, and we make a plan.

Four consultations with a Senior Mental Health Clinician of your choice .

Multi-disciplinary care planning meeting, including medical specialists

Expert developed hormone education (and puberty blocker if relevant) session and Q&A sessions to support healthy bodies and minds if beginning new medications.

Comprehensive written report for you and your GP, and other health providers if you wish.

CORE FEATURES

The GHA way

Affirming

We are here for you and your healthcare needs. Our role is to gather information, weave this together with research and clinical experience to provide options and recommendations so that you can make your own choices. Respect for your bodily autonomy and decision making is a central value for GHA.

Multi-disciplinary

We have brought the experts together so you benefit from a range of health disciplines who  talk to each other so you don't have to worry about telling your story over and over or communication gaps. Clinical guidelines all recommend multi-disciplinary care as best in this field. GHA includes
- Psychology, Social work, Speech Pathology, Clinical nursing
-Medical specialists:- Sexual Health Physicians, Paediatric Endocrinologists and Adolescent Physicians.

Based on research and practice expertise

We aim to support the unique needs of each person and our approach is informed by decades of clinical experience, peer reviewed research and leading Australian and international guidelines. Check our our resources page for links to quality information and our evolving  'Geek out' section for a deep dive on topics.

Informed Consent

We emphasize informed consent and shared decision-making throughout the care journey. All clients are provided with comprehensive information about potential interventions, including benefits, risks, and alternatives, to empower them in making decisions that align with their values and goals. Reports/letters about you are shared with you

understanding your options

Informed consent

For adults and older adolescents who are ready to access gender-affirming medical treatments, we offer an informed consent model with a prescribing doctor. This involves comprehensive bio-psycho-social assessment that incorporates an assessment of readiness for hormones and commencement of treatment where indicated.

get started

Meet Our Team

Natasha James (she/her)

Clinical Nurse Consultant
View Profile

Adolescent Physician / Paediatrician

Adolescent Physician
View Profile

Paediatric Endocrinologist

Paediatric Endocrinologist
View Profile

Kate Giles

(she/her)
View Profile
You are the expert, we are your Expert team

A holistic wellbeing focus

Multi-disciplinary care supports looking at all aspects of a person's health and wellbeing, not just focusing on what one health practitioner can do for you. Our wellbeing relies on a healthy body and mind and is influenced by our family, friends, homes, workplaces, past experiences, minority stressors and future opportunities. GHA believes you are the expert in yourself and our expertise is here to support your journey and wellbeing.

get started
faq

Frequently Asked Questions

Do I need a referral to make an appointment?

You can refer yourself. Contact us directly to schedule a navigation appointment. We can recommend the referral type that is best to reduce your  out of pocket costs in future appointments so you can claim medicare rebates for some of our services. Private health insurance may offer rebates with or without a referral, it's best to check with your provider.

What should I expect at my first visit?

Your first visit is a chance for us to get to know you and your goals. Clients tell us that navigating trans healthcare can be challenging and we are here to help you create your personalised care plan so will start with questions to get to know you, your health history, goals and letting you know what we offer.

Do you offer care for non-binary and gender non-conforming individuals?

Absolutely. We provide affirming care for people of all gender identities and expressions, including non-binary, gender fluid, agender, and gender nonconforming individuals.

Can I start hormone therapy at my first appointment?

No, like any medicine or healthcare intervention there is a process of assessment, discussion of options, risks and benefits which is  important for you to make informed decisions about your health. At GHA we tailor information to your developmental age and brain wiring (neuro affirming) and because everyone’s journey is unique we will work with you to determine the best path forward. We call this individualised care

Is mental health support required to access medical transition services?

At GHA we have brought together mental health and medical specialists to work as a team so you don’t need to ‘get a letter’ from a psych to access a medical specialist. This communication between the team is managed in a multidisciplinary care review meeting every week. We can talk more about how multi disciplinary teams work at your navigation appointment.

Do you get rebates from medicare and health insurance?

Yes and no, most of our services attract some amount of medicare rebate if you have been referred. When you have your care pathway mapped out you can check with your health insurer whether they can provide a rebate instead.

How do I prepare for a first consultation?

We recommend gathering any relevant health professional letters, and if applicable, mental health reports or diagnostic reports or documentation that you think are helpful in forming a complete picture of your health and wellbeing. We will also ask for the names and contact details of other health professionals you see for us to contact if you give us your consent.